Q: I need help making a drink selection! Can you help?
A: Of course. Drop into the Wine Store or get in touch.
Q: What are my pickup options?
A: Select 'pickup' when you place your online order and you can collect anytime during our opening hours.
Q: What are my delivery options?
A: Order by midnight and you will receive next day delivery within 10km of Heritage Wine Store. Cost $10. Minimum order $50. We are currently unable to deliver outside of this area but this may change in the future.
Q: Can someone else pickup my order?
A: Yes if they have your receipt. However all alcohol orders must be picked up by an individual 18 year or older. Proof of age and sobriety are required as per RSA regulation.
Q: How do I make payment?
A: We accept payment by Visa and Mastercard. If you have a question about your payment please refer to your order number when you get in touch.
Q: I've ordered a digital gift certificate. When will I receive?
A: Once we reconcile your payment, you will receive your voucher via email.
Q: Can I use a gift certificate against multiple transactions?
Q: What are your COVID-19 safety practices?
A: The safety of our staff, diners and customers is paramount. We abide by all regulations and precautions, especially during times of restrictions or lockdown. We are able to offer contactless delivery and pickup. We reserve the right to implement additional precautions as official guidelines and situations change.
Help keep everyone safe and send someone else to collect on your behalf if you are sick or at risk of infection.