Q: I need help making a drink selection! Can you help?
A: Of course. Drop into the Wine Store or get in touch.
Q: What are my pickup options?
A: Select 'pickup' when you place your online order and you can collect anytime during our opening hours.
Pickup is available during our opening hours:
Tuesday: 12:00pm - 10:00pm
Wednesday: 12:00pm - 10:00pm
Thursday: 12:00pm - 10:00pm
Friday: 12:00pm - 10:00pm
Saturday: 12:00pm - 10:00pm
Sundays, Mondays & Public Holidays: Closed
Q: Can someone else pickup my order?
A: Yes if they have your receipt. However all alcohol orders must be picked up by an individual 18 year or older. Proof of age and sobriety are required as per RSA regulation.
Q: What are my delivery/shipping options?
A: We offer free delivery within walking distance (2km) of Heritage Wine Store for orders $50 and over. There is a $25 delivery fee for orders under $50. Deliveries are available Tuesday - Saturday only. Same business day delivery for orders received before midday. Next business day delivery for orders received after midday.
Orders within Australia, outside of the free delivery area, are shipped via Sendle (allow 2-8 business days) for $25. Orders over $200 qualify for free shipping.
All Sendle deliveries are sent with signature on delivery required.
A Sendle tracking number will be provided via email once your order has been sent.
Q: How do I make payment?
A: We accept payment by Visa and Mastercard. If you have a question about your payment please refer to your order number when you get in touch.
Q: I've ordered a digital gift certificate. When will I receive?
A: Once we reconcile your payment, you will receive your voucher via email.
Q: Can I use a gift certificate against multiple transactions?
Q: What are your COVID-19 safety practices?
A: The safety of our staff, diners and customers is paramount. We abide by all regulations and precautions, especially during times of restrictions or lockdown. We are able to offer contactless delivery and pickup. We reserve the right to implement additional precautions as official guidelines and situations change.
Help keep everyone safe and send someone else to collect on your behalf if you are sick or at risk of infection.